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#1: Having trouble connecting to the site. Author: Ingrothechundyer, Location: Wandering the streets of IF since 10/21/2005

Posted: Sun May 15, 2011 3:33 pm
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For some reason I've been having trouble connecting to the site today.

I have gotten a pure white screen when visiting this morning and then wasn't able to connect at all for several minutes this afternoon.

I am not having trouble on any other sites and do not appear to have a connection problem on my end

Obviously it's working again now...

#2: Author: Crunchyfrog,

Posted: Sun May 15, 2011 3:34 pm
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I have been having the same problem. Worstening over a few days but today was the worst. It's ok at the moment.

#3: Author: Thunderbird, Location: Rising from the ashes

Posted: Sun May 15, 2011 3:35 pm
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Key has been made aware of some slowdowns lately and is probably fiddling with things to try to resolve them.

#4: Author: Crunchyfrog,

Posted: Tue May 17, 2011 5:23 am
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It's still been intermittent today.

#5: Author: Key, Location: The Royal Palace

Posted: Tue May 17, 2011 8:08 pm
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Thunderbird wrote:

Key has been made aware of some slowdowns lately and is probably fiddling with things to try to resolve them.

Sorry to disappoint, but there really isn't much fiddling to do other than complaining to the hosting provider (which I have done). I'll let you know if they're able to figure anything out, but definitely keep me posted if things don't get better. I can apply more pressure, or if necessary move to a new provider.

#6: Author: Guest,

Posted: Wed May 18, 2011 5:29 am
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What I had todo to fix that is change my email

#7: Author: D-Lotus, Location: Hollywood, USA

Posted: Wed May 18, 2011 12:15 pm
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I keep getting logged out quite frequently. It could be that my connection is bad, but it hasn't really happened to me this often before.

#8: Author: Ingrothechundyer, Location: Wandering the streets of IF since 10/21/2005

Posted: Thu May 19, 2011 3:10 am
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I had the connection time out again this morning.

#9: Author: Vishal Muralidharan, Location: City Of IF!

Posted: Thu May 19, 2011 3:22 am
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I had the connection timeout 10 minutes ago. I had to close and log in again. This is getting quite frequent.

#10: Author: Chinaren, Location: https://www.NeilHartleyBooks.com

Posted: Thu May 19, 2011 3:53 am
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Ironically I've had no problems. Most unlike China.

#11: Author: Ingrothechundyer, Location: Wandering the streets of IF since 10/21/2005

Posted: Thu May 19, 2011 4:45 am
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Quote:

C:\Users\***>tracert cityofif.com

Tracing route to cityofif.com [66.226.141.31]
over a maximum of 30 hops:

1 5 ms 3 ms 3 ms ***
2 22 ms 22 ms 22 ms ***
3 31 ms 22 ms 22 ms ***
4 24 ms 33 ms 23 ms ***
5 23 ms 24 ms 35 ms ***
6 24 ms 24 ms 24 ms xe-9-1-0.edge4.Atlanta2.Level3.net [4.59.12.53]
7 23 ms 24 ms 25 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 35 ms 43 ms 36 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
9 34 ms 37 ms 34 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
10 40 ms 40 ms 41 ms 4.69.148.49
11 72 ms 113 ms 143 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
12 527 ms 194 ms 165 ms ae-42-99.car2.NewYork1.Level3.net [4.68.16.196]
13 42 ms 41 ms 41 ms ALLSTREAM-I.car2.NewYork1.Level3.net [4.53.84.222]
14 98 ms 98 ms 98 ms ge7-2.hcap3-van.bb.allstream.net [199.212.164.38]
15 100 ms 99 ms 102 ms 209.82.118.118
16 202 ms 104 ms 100 ms host-66-226-141-31.in2net.com [66.226.141.31]

Trace complete.

Quote:

C:\Users\***>tracert cityofif.com

Tracing route to cityofif.com [66.226.141.31]
over a maximum of 30 hops:

1 5 ms 3 ms 3 ms ***
2 21 ms 33 ms 21 ms ***
3 53 ms 23 ms 22 ms ***
4 24 ms 26 ms 23 ms ***
5 23 ms 23 ms 24 ms ***
6 23 ms 23 ms 23 ms xe-9-1-0.edge4.Atlanta2.Level3.net [4.59.12.53]
7 23 ms 24 ms 24 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 35 ms 37 ms 36 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
9 35 ms 35 ms 35 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
10 60 ms 41 ms 41 ms 4.69.148.49
11 55 ms 53 ms 71 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
12 83 ms 657 ms 680 ms ae-42-99.car2.NewYork1.Level3.net [4.68.16.196]
13 40 ms 41 ms 42 ms ALLSTREAM-I.car2.NewYork1.Level3.net [4.53.84.222]
14 98 ms 97 ms 127 ms ge7-2.hcap3-van.bb.allstream.net [199.212.164.38]
15 99 ms 98 ms 99 ms 209.82.118.118
16 133 ms 99 ms 104 ms host-66-226-141-31.in2net.com [66.226.141.31]

Trace complete.

Looks like at least in my case it's not just city's host that is having issues Mad

#12: Author: Key, Location: The Royal Palace

Posted: Fri May 20, 2011 6:17 pm
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OK. It looks like we have an option to upgrade. This would involve backing up the entire site and then uploading it to another, newer server. There would be a temporary disruption - the site would be down for a day or so - but in theory, everything would be restored, and with better stability and performance.

If we keep having problems, we'll try that. Keep posting here if there are more timeouts and errors.

#13: Author: Thunderbird, Location: Rising from the ashes

Posted: Sat May 21, 2011 10:41 pm
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It would be nice to time this right... seems lowest activity would be... hmm... thursday?

Would this give us more data storage room? For some things I'd like to see happen that would be a good thing if it did. I don't know if we have limits here or not...

#14: Author: Ingrothechundyer, Location: Wandering the streets of IF since 10/21/2005

Posted: Sun May 22, 2011 7:36 am
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I'm timing out again today.

#15: Author: Chinaren, Location: https://www.NeilHartleyBooks.com

Posted: Sun May 22, 2011 8:26 am
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I find it hard to believe that changing server is what is recommended here.

If IF is on a shared server, and it's having CPU etc issues, then some other site on that server is causing problems. They should sort this out.

I'd check out other hosting services before upgrading with the same ones Key. This doesn't seem like an acceptable option to me.

If it's a DB issue, then same thing. The host should be looking at this. I had the same before, and I moved hosts. Problem solved.

#16: Author: Key, Location: The Royal Palace

Posted: Sun May 22, 2011 9:58 pm
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Chinaren wrote:

I find it hard to believe that changing server is what is recommended here.

If IF is on a shared server, and it's having CPU etc issues, then some other site on that server is causing problems. They should sort this out.

I'd check out other hosting services before upgrading with the same ones Key. This doesn't seem like an acceptable option to me.

If it's a DB issue, then same thing. The host should be looking at this. I had the same before, and I moved hosts. Problem solved.

Well, we've been using the same hosting tools for at least five years, so it wouldn't surprise me if the server is just an old one and that's what's causing the problem. We could move hosting providers, but that would require us to back everything up and republish anyway, so let's see if this works first.

Quote:

It would be nice to time this right... seems lowest activity would be... hmm... thursday?

There could be a lot I need to do to get the site back up again, so I'm trying to time it for Friday or the weekend so that I'll have time to get things running, especially if things go wrong.

Quote:

Would this give us more data storage room? For some things I'd like to see happen that would be a good thing if it did. I don't know if we have limits here or not...

We do have some limit, but we've never gotten close to hitting it, so I've never worried about it.

#17: Author: Amichan, Location: RL:Roseboro, NC./ IF: Retuning from a long journey in the land of OFF

Posted: Mon May 23, 2011 7:30 am
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Perhaps this can be wrapped up in with the PhPbb3 upgrade Key? we could try to upgrade IF and possibly the hosting provider . providing that it will not cause much conflict with what we already have

#18: Author: Guest,

Posted: Mon May 23, 2011 7:42 am
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Change your host provider or your payment way of the host, that is what we did, everything smoothed out after that.

#19: Author: Key, Location: The Royal Palace

Posted: Mon May 23, 2011 5:10 pm
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Kang wrote:

Perhaps this can be wrapped up in with the PhPbb3 upgrade Key? we could try to upgrade IF and possibly the hosting provider . providing that it will not cause much conflict with what we already have

The phpbb3 decision is separate. I'm talking about upgrading the servers that our software is running on, an upgrade to phpbb3 would be changing the software itself.

This Friday is a possibility. What do you think?

#20: Author: Thunderbird, Location: Rising from the ashes

Posted: Mon May 23, 2011 7:44 pm
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So we'd have service back on Saturday?

I suppose that would work.

#21: Author: Key, Location: The Royal Palace

Posted: Tue May 24, 2011 8:51 pm
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This Friday is going to be a little crazy at work, so I'm going to try to do it for next Friday. If things go well, it should only be down for 8 hours or so...

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