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Ingrothechundyer
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 Posted: Sun May 15, 2011 3:33 pm Post subject: Having trouble connecting to the site. |
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For some reason I've been having trouble connecting to the site today.
I have gotten a pure white screen when visiting this morning and then wasn't able to connect at all for several minutes this afternoon.
I am not having trouble on any other sites and do not appear to have a connection problem on my end 
Obviously it's working again now...
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Crunchyfrog
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| Posted: Sun May 15, 2011 3:34 pm Post subject: |
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| I have been having the same problem. Worstening over a few days but today was the worst. It's ok at the moment.
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Thunderbird
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Crunchyfrog
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| Posted: Tue May 17, 2011 5:23 am Post subject: |
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| It's still been intermittent today.
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Key
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| Posted: Tue May 17, 2011 8:08 pm Post subject: |
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| Thunderbird wrote: | | Key has been made aware of some slowdowns lately and is probably fiddling with things to try to resolve them. |
Sorry to disappoint, but there really isn't much fiddling to do other than complaining to the hosting provider (which I have done). I'll let you know if they're able to figure anything out, but definitely keep me posted if things don't get better. I can apply more pressure, or if necessary move to a new provider.
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| Posted: Wed May 18, 2011 5:29 am Post subject: |
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| What I had todo to fix that is change my email
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D-Lotus
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| Posted: Wed May 18, 2011 12:15 pm Post subject: |
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I keep getting logged out quite frequently. It could be that my connection is bad, but it hasn't really happened to me this often before.
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Ingrothechundyer
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| Posted: Thu May 19, 2011 3:10 am Post subject: |
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I had the connection time out again this morning.
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Vishal Muralidharan
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| Posted: Thu May 19, 2011 3:22 am Post subject: |
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I had the connection timeout 10 minutes ago. I had to close and log in again. This is getting quite frequent.
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The eyes are useless if the mind is blind.
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Chinaren
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Ingrothechundyer
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| Posted: Thu May 19, 2011 4:45 am Post subject: |
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| Quote: |
C:\Users\***>tracert cityofif.com
Tracing route to cityofif.com [66.226.141.31]
over a maximum of 30 hops:
1 5 ms 3 ms 3 ms ***
2 22 ms 22 ms 22 ms ***
3 31 ms 22 ms 22 ms ***
4 24 ms 33 ms 23 ms ***
5 23 ms 24 ms 35 ms ***
6 24 ms 24 ms 24 ms xe-9-1-0.edge4.Atlanta2.Level3.net [4.59.12.53]
7 23 ms 24 ms 25 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 35 ms 43 ms 36 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
9 34 ms 37 ms 34 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
10 40 ms 40 ms 41 ms 4.69.148.49
11 72 ms 113 ms 143 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
12 527 ms 194 ms 165 ms ae-42-99.car2.NewYork1.Level3.net [4.68.16.196]
13 42 ms 41 ms 41 ms ALLSTREAM-I.car2.NewYork1.Level3.net [4.53.84.222]
14 98 ms 98 ms 98 ms ge7-2.hcap3-van.bb.allstream.net [199.212.164.38]
15 100 ms 99 ms 102 ms 209.82.118.118
16 202 ms 104 ms 100 ms host-66-226-141-31.in2net.com [66.226.141.31]
Trace complete. |
| Quote: | C:\Users\***>tracert cityofif.com
Tracing route to cityofif.com [66.226.141.31]
over a maximum of 30 hops:
1 5 ms 3 ms 3 ms ***
2 21 ms 33 ms 21 ms ***
3 53 ms 23 ms 22 ms ***
4 24 ms 26 ms 23 ms ***
5 23 ms 23 ms 24 ms ***
6 23 ms 23 ms 23 ms xe-9-1-0.edge4.Atlanta2.Level3.net [4.59.12.53]
7 23 ms 24 ms 24 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 35 ms 37 ms 36 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
9 35 ms 35 ms 35 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
10 60 ms 41 ms 41 ms 4.69.148.49
11 55 ms 53 ms 71 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
12 83 ms 657 ms 680 ms ae-42-99.car2.NewYork1.Level3.net [4.68.16.196]
13 40 ms 41 ms 42 ms ALLSTREAM-I.car2.NewYork1.Level3.net [4.53.84.222]
14 98 ms 97 ms 127 ms ge7-2.hcap3-van.bb.allstream.net [199.212.164.38]
15 99 ms 98 ms 99 ms 209.82.118.118
16 133 ms 99 ms 104 ms host-66-226-141-31.in2net.com [66.226.141.31]
Trace complete. |
Looks like at least in my case it's not just city's host that is having issues 
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Key
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| Posted: Fri May 20, 2011 6:17 pm Post subject: |
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OK. It looks like we have an option to upgrade. This would involve backing up the entire site and then uploading it to another, newer server. There would be a temporary disruption - the site would be down for a day or so - but in theory, everything would be restored, and with better stability and performance.
If we keep having problems, we'll try that. Keep posting here if there are more timeouts and errors.
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Thunderbird
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| Posted: Sat May 21, 2011 10:41 pm Post subject: |
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It would be nice to time this right... seems lowest activity would be... hmm... thursday?
Would this give us more data storage room? For some things I'd like to see happen that would be a good thing if it did. I don't know if we have limits here or not...
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Ingrothechundyer
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| Posted: Sun May 22, 2011 7:36 am Post subject: |
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I'm timing out again today.
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Chinaren
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| Posted: Sun May 22, 2011 8:26 am Post subject: |
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I find it hard to believe that changing server is what is recommended here.
If IF is on a shared server, and it's having CPU etc issues, then some other site on that server is causing problems. They should sort this out.
I'd check out other hosting services before upgrading with the same ones Key. This doesn't seem like an acceptable option to me.
If it's a DB issue, then same thing. The host should be looking at this. I had the same before, and I moved hosts. Problem solved.
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Key
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| Posted: Sun May 22, 2011 9:58 pm Post subject: |
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| Chinaren wrote: | I find it hard to believe that changing server is what is recommended here.
If IF is on a shared server, and it's having CPU etc issues, then some other site on that server is causing problems. They should sort this out.
I'd check out other hosting services before upgrading with the same ones Key. This doesn't seem like an acceptable option to me.
If it's a DB issue, then same thing. The host should be looking at this. I had the same before, and I moved hosts. Problem solved. |
Well, we've been using the same hosting tools for at least five years, so it wouldn't surprise me if the server is just an old one and that's what's causing the problem. We could move hosting providers, but that would require us to back everything up and republish anyway, so let's see if this works first.
| Quote: | | It would be nice to time this right... seems lowest activity would be... hmm... thursday? |
There could be a lot I need to do to get the site back up again, so I'm trying to time it for Friday or the weekend so that I'll have time to get things running, especially if things go wrong.
| Quote: | | Would this give us more data storage room? For some things I'd like to see happen that would be a good thing if it did. I don't know if we have limits here or not... |
We do have some limit, but we've never gotten close to hitting it, so I've never worried about it.
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Amichan
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| Posted: Mon May 23, 2011 7:30 am Post subject: |
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Perhaps this can be wrapped up in with the PhPbb3 upgrade Key? we could try to upgrade IF and possibly the hosting provider . providing that it will not cause much conflict with what we already have
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| Posted: Mon May 23, 2011 7:42 am Post subject: |
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| Change your host provider or your payment way of the host, that is what we did, everything smoothed out after that.
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Key
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| Posted: Mon May 23, 2011 5:10 pm Post subject: |
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| Kang wrote: | | Perhaps this can be wrapped up in with the PhPbb3 upgrade Key? we could try to upgrade IF and possibly the hosting provider . providing that it will not cause much conflict with what we already have |
The phpbb3 decision is separate. I'm talking about upgrading the servers that our software is running on, an upgrade to phpbb3 would be changing the software itself.
This Friday is a possibility. What do you think?
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Thunderbird
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Key
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| Posted: Tue May 24, 2011 8:51 pm Post subject: |
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| This Friday is going to be a little crazy at work, so I'm going to try to do it for next Friday. If things go well, it should only be down for 8 hours or so...
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